Questions from your client

Everything on the client's link can be asked about: each selection ("Ask us a question about this"), each invoice and payment request, each change order you shared with them, and the job itself ("Questions about the job?" at the bottom). They need no account - the link is who they are - and they can only ask about what their link already shows them, so a draft invoice or a request you have not sent is invisible to questions too.

1. 1A question arrives in the bell and by email for whoever your company routes it to: selection questions to the people who handle selections, invoice and payment questions to Billing the client, general ones to whoever handles the client link. Change it under Settings > Notifications > Who gets told.
2. 2The row says the client is waiting - "client asked a question" on a selection, "Client asked a question - reply" on an invoice, a line on a payment request - and the job's Overview counts every question still waiting on a reply, so nothing sits on a tab nobody opened.
3. 3Answer where the question is: open the selection, use "Client questions" in an invoice's ... menu, "Questions" on a payment request, "Client questions" on an open change order, or the thread on the Overview for general questions.
4. 4Your reply is saved there and emailed to the address on the client's customer record, with a button back to their link. If there is no address, or the job has not been shared yet, the app says so - the reply still waits on their link.